Refund & Cancellation Policy
Trygg Montis primarily provides professional, digital, technical, and customised services. Refund eligibility therefore depends on the specific service status and whether development work has commenced.
1. Consultations
Consultations may be cancelled or rescheduled before the scheduled appointment. Once completed, consultation fees are non-refundable. Where expressly offered, the consultation fee may be adjusted against a subsequent project.
2. Website and Development Services
Cancellation may be requested before work begins. If no work has commenced and no third-party costs have been incurred, a refund may be provided, less non-refundable processing charges where applicable and legally permissible. Once work begins, amounts relating to completed work are non-refundable. On cancellation, the value of work completed and costs incurred may be deducted from any refundable balance.
3. Custom Project Payments
Advance payments reserve development time and permit work to commence. Once development starts, advances may be wholly or partly non-refundable according to work completed and costs incurred. Payments for completed milestones are non-refundable.
4. Domain Registration
Domain registration and renewal charges are generally non-refundable once processed because they are purchased from third-party registrars or registries on the customer's behalf.
5. Hosting and Third-Party Services
Hosting, licences, plugins, themes, APIs, subscriptions and other third-party costs may be non-refundable after purchase, activation or renewal and remain subject to the provider's policies.
6. Maintenance and Support
Payments for maintenance or support already performed are non-refundable. Cancellation of ongoing services is subject to the applicable service terms and third-party commitments.
7. Duplicate or Incorrect Payments
Contact Trygg Montis promptly with the transaction reference if you believe a duplicate or incorrect payment occurred. Verified erroneous payments will be investigated and refunded where appropriate.
8. Refund Processing
Approved refunds will normally be returned through the original payment method where possible. Processing time depends on the payment gateway, bank or card network and may take several business days after initiation.
9. Requesting a Refund or Cancellation
Contact Trygg Montis using the details on tryggmontis.in and provide your name, service purchased, transaction reference, payment date and reason for the request.
10. Disputes
Customers are encouraged to contact Trygg Montis first regarding service or payment concerns so the matter can be reviewed. Nothing in this policy limits rights available under applicable Indian law.